Discovery Call
01

Discovery Call

30-45 minutes

We talk on the phone to learn about your business and see how we can help you grow.

  • Look at your current social media pages and followers
  • Find out what kind of pictures and posts you want to share
  • See how you currently talk to your customers when they message you
  • Plan the best times for our real human support team to reply to your messages
Custom Playbook Design
02

Custom Playbook Design

1-2 weeks

We create a special plan with beautiful posts and custom guides just for your brand.

  • Choose the best apps to post on and design pretty templates
  • Write down your story and decide when to share posts every week
  • Write down clear, friendly answers to common customer questions
  • Set up a dedicated desk and shift schedules for our real support helpers
Launch & Execution
03

Launch & Execution

Ongoing

We start posting beautiful content and our real support team starts helping your customers.

  • Share high-quality pictures and write fun captions for your pages
  • Say hello and reply to comments left by your followers
  • Have real human beings answer live chats and emails from your customers
  • Reply to direct messages quickly with kind, helpful answers 24/7
Continuous Optimization
04

Continuous Optimization

Continuous

We look at the numbers every week to make your pages and customer care even better.

  • Check how many new followers and likes you get each week
  • Change your posts to make sure your audience loves them
  • Review customer messages to make sure everyone is happy
  • Have monthly chats with you to make sure everything is perfect
What to Expect

Clear Communication, No Surprises

Dedicated Account Manager

Your single point of contact who knows your business inside and out.

Monthly Reporting

Clear, actionable reports detailing organic Social Media Management growth alongside Customer Care response times.

Flexible Communication

Reach us via email, Slack, scheduled calls, or any of our other social platforms, whatever works best for you.

Ready to Scale Your Business?

Talk with us about how Ruus can elevate your Social Media Management and streamline your Customer Care.

Book Your Discovery Call